The Registryhigh
Registry import, catalog, or sync failure
Trigger: A collector import, catalog cleanup, or Group Pours push reports a sustained failure.
First action: Check the affected object, confirm whether the failure is isolated or systemic, and avoid rerunning backfills until the duplicate-risk is understood.
Escalate: Escalate to engineering if the same catalog item, webhook event, or sync job fails twice after a controlled retry.
PranaLogiccritical
PranaLogic booking or payment failure
Trigger: A studio cannot book, cancel, charge, or reconcile a customer-facing transaction.
First action: Check API health, Stripe webhook status, and platform-admin customer timeline before applying any repair action.
Escalate: Escalate immediately if multiple studios are affected or if money moved without a matching booking/payment record.
I'm open 2medium
I'm open 2 agent, invite, or Pulse regression
Trigger: Production smoke check, invite flow, or agent endpoint starts failing.
First action: Run the production smoke check, inspect the failing route category, and verify whether the issue affects public pages, app pages, or agent-only surfaces.
Escalate: Escalate if guarded endpoints expose unexpected data, if invites fail broadly, or if smoke failures persist after one redeploy.
Group Pourshigh
Group Pours live tasting or Registry push failure
Trigger: A live tasting cannot be joined, notes cannot be recorded, or Registry push fails.
First action: Look up the share code or response ID, inspect Registry push status and last error, then determine whether the tasting can continue without sync.
Escalate: Escalate if active participants are blocked or if completed tasting notes are at risk of being lost.